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PED firmware upgrade process. Clean installation. Secure delete instructions. Activity logging open. Auditing user activity on the system. Centralised logging mechanism. Ingenico iPP open. Skip to Main Content. Navigation menu Close navigation menu. Close navigation menu. Customer Service. Technical Support. Expand search. Search Search. Log in Account Management. For urgent production issues requiring immediate assistance, please reach out to our support teams at 1.
Customer Service Track your orders and access device warranty information. Sales Order Status. Repair Order Status. Warranty Entitlement. Warranty Entitlement Check your Warranty Status. Invoice Management. Support by Email. Try pressing the zero 0 button on the keypad to see if the screen changes and you successfully access the Comm Server application.
If pressing 0 does not load Comm Server, try every other button on the keypad. If that still doesn't work, press the 4th purple button from the left and run a Summary Report. You can use this terminal to process over dial up but if you require Ethernet connectivity of the loyalty program, send the terminal back for repair or replacement.
We don't know why this happens from time to time. This issue could be indicative of a memory problem. Press STAR to return to root menu with the date and time and press 4th last purple button from the left and select Summary Report. Inspect the application list for programs taking up unnecessary memory noting how much memory is left on the terminal and the group number Then scroll down to the Edit function and clear out the memory for the selected groups that are no longer required by the merchant.
Remember, merchant credit card software and Comm Server is loaded in Group 1 and Group 2 so you never want to delete memory files from Group 1 or Group 2 nor select the Delete All Groups option. Then restart the terminal and run the summary report again.
Finally, you can re-download the application. If none of these measures work, escalate issue to L2 Technical Support for assistance. This is a nasty procedure some credit card processors do to "booby trap" the terminal and prevent merchants from downloading different applications on it, including a competing credit card processor.
We have discovered a technique that sometimes works. When you are prompted for the password and enter the wrong password continue pressing the green ENTER button repeatedly a few times and observe whether the screen prompts you to enter a new password. If it does, enter the factory default of 1-alpha-alpha and proceed as planned. If this doesn't work, ask your client to contact their processor and find out the new VeriFone Sys Mode menu password in order to access the necessary screens to complete the download process.
Check the error displayed on your screen against the list below noting possible reasons and resolution procedures. Created :. Contact Customer Service If you see this message display on screen, the terminal is corrupted. Comm Server Not Appearing on Root Menu Screen If you download Comm Server successfully but do not see it displayed on the root menu screen, it could be hidden from view due to a firmware configuration.
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